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Medical Call Center Specialist

We are seeking a Medical Call Center Specialist to become a part of our Dermatology team! You will book patient appointments.

Essential Duties and Responsibilities:

  • Answer, orient, and greet patients in an enthusiastic manner.
  • Determine appropriate clinic location and schedule patients into our computer system accordingly.
  • Obtain required demographic, insurance, and eligibility information and enter into Vision system accurately to ensure proper claim filing.
  • Determine if the patient’s insurance needs a pre-certification and start the referral process.
  • Maintains professional working relationship with all contacts, both internal and external.
  • Provide timely responses to all inquiries (verbal / written) regarding patient accounts.
  • Follow-up on voice-mails and online requests within 1 hour of the patient leaving it.
  • Exhibits high patient-service attitude at all times.
  • 100% of work time spent on answering calls and scheduling appointments.

PATIENT CARE is OUR PRIORITY and YOU ARE THE FIRST FACE OF THE PRACTICE! Hiring for our call center location in Lake Wales, FL.

  • Professional & Pleasant voice
  • Detail oriented
  • Ability to log a lot of necessary information into system accurately
  • Ability to work as a team
  • Complete daily tasks


  • Previous experience in healthcare a plus
  • Strong organizational skills
  • Ability to thrive in a fast-paced environment
  • Availability to travel between offices when needed

Benefits Package:

  • Medical, dental, vision. Optional Supplemental insurance is offered through payroll deductions.
  • Paid time off
  • Holiday pay
  • 401k with company Safe Harbor match

Job Type: Full-time

Job Type: Full-time

Pay: $12.50 – $13.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Work Location: In person

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